38 lines
1.1 KiB
Markdown
38 lines
1.1 KiB
Markdown
---
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name: Support Needed
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about: Asking a question about usages, docs or anything you're insterested in
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title: ''
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labels: "Support, needs-triage"
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---
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<!-- Note, lacking of information will delay the handling of issue
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See our github issue handling flow here:
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https://github.com/emqx/emqx/blob/master/.github/ISSUE_TEMPLATE/assets/issue-handling.png
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For support in Chinese, please visit https://askemq.com/
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中文支持 请访问： https://askemq.com/
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-->
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### Subject of the support
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Describe your issue here.
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Error/Warning printout if any.
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### Your environment
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For EMQ X 4.3 or newer, please provide the log archive generated by [node_dump tool](https://github.com/emqx/emqx/blob/master/bin/node_dump)
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Otherwise please provide below info:
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- EMQ X version (e.g. `emqx_ctl status`):
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- If cluster (e.g. 3 X 4Core16GB):
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- Hardware configuration (e.g. `lscpu`):
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- OS (e.g. `cat /etc/os-release`):
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- Kernel (e.g. `uname -a`):
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- Erlang/OTP version (in case you build emqx from source code):
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- Others:
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### LOG File
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Missing log file can delay the handling of the issue.
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