emqx/.github/ISSUE_TEMPLATE/support-needed.md

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name about title labels
Support Needed Asking a question about usages, docs or anything you're insterested in Support, needs-triage

Subject of the support

Describe your issue here.

Error/Warning printout if any.

Your environment

For EMQ X 4.3 or newer, please provide the log archive generated by node_dump tool

Otherwise please provide below info:

  • EMQ X version (e.g. emqx_ctl status):
  • If cluster (e.g. 3 X 4Core16GB):
  • Hardware configuration (e.g. lscpu):
  • OS (e.g. cat /etc/os-release):
  • Kernel (e.g. uname -a):
  • Erlang/OTP version (in case you build emqx from source code):
  • Others:

LOG File

Missing log file can delay the handling of the issue.