diff --git a/apps/emqx_exhook/include/emqx_exhook.hrl b/apps/emqx_exhook/include/emqx_exhook.hrl
index 466146212..4ed9e16cc 100644
--- a/apps/emqx_exhook/include/emqx_exhook.hrl
+++ b/apps/emqx_exhook/include/emqx_exhook.hrl
@@ -20,7 +20,6 @@
 -define(APP, emqx_exhook).
 -define(HOOKS_REF_COUNTER, emqx_exhook_ref_counter).
 -define(HOOKS_METRICS, emqx_exhook_metrics).
--define(METRICS_PRECISION, 1).
 
 -define(ENABLED_HOOKS,
       [ {'client.connect',      {emqx_exhook_handler, on_client_connect,       []}}
diff --git a/apps/emqx_exhook/src/emqx_exhook_metrics.erl b/apps/emqx_exhook/src/emqx_exhook_metrics.erl
index b530f1035..ae161fc4b 100644
--- a/apps/emqx_exhook/src/emqx_exhook_metrics.erl
+++ b/apps/emqx_exhook/src/emqx_exhook_metrics.erl
@@ -206,7 +206,8 @@ new_metrics_info() ->
 
 -spec calc_metric(non_neg_integer(), non_neg_integer()) -> non_neg_integer().
 calc_metric(Val, Interval) ->
-    erlang:ceil(Val * ?METRICS_PRECISION / Interval).
+    %% the base unit of interval is milliseconds, but the rate is seconds
+    erlang:ceil(Val * 1000 / Interval).
 
 -spec metrics_add(metrics_info(), metrics_info()) -> metrics_info().
 metrics_add(#{succeed := S1, failed := F1, rate := R1, max_rate := M1}
diff --git a/apps/emqx_exhook/src/emqx_exhook_server.erl b/apps/emqx_exhook/src/emqx_exhook_server.erl
index 19fd7ab5b..d9e75693b 100644
--- a/apps/emqx_exhook/src/emqx_exhook_server.erl
+++ b/apps/emqx_exhook/src/emqx_exhook_server.erl
@@ -153,7 +153,7 @@ unload(#{name := Name, options := ReqOpts, hookspec := HookSpecs}) ->
     ok.
 
 do_deinit(Name, ReqOpts) ->
-    _ = do_call(Name, 'on_provider_unloaded', #{}, ReqOpts),
+    _ = do_call(Name, undefined, 'on_provider_unloaded', #{}, ReqOpts),
     ok.
 
 do_init(ChannName, ReqOpts) ->
@@ -161,7 +161,7 @@ do_init(ChannName, ReqOpts) ->
     BrokerInfo = maps:with([version, sysdescr, uptime, datetime],
                            maps:from_list(emqx_sys:info())),
     Req = #{broker => BrokerInfo},
-    case do_call(ChannName, 'on_provider_loaded', Req, ReqOpts) of
+    case do_call(ChannName, undefined, 'on_provider_loaded', Req, ReqOpts) of
         {ok, InitialResp} ->
             try
                 {ok, resolve_hookspec(maps:get(hooks, InitialResp, []))}
@@ -255,7 +255,6 @@ hooks(#{hookspec := Hooks}) ->
               | {error, term()}.
 call(Hookpoint, Req, #{name := ChannName, options := ReqOpts,
                        hookspec := Hooks, prefix := Prefix}) ->
-    GrpcFunc = hk2func(Hookpoint),
     case maps:get(Hookpoint, Hooks, undefined) of
         undefined -> ignore;
         Opts ->
@@ -269,7 +268,8 @@ call(Hookpoint, Req, #{name := ChannName, options := ReqOpts,
                 false -> ignore;
                 _ ->
                     inc_metrics(Prefix, Hookpoint),
-                    do_call(ChannName, GrpcFunc, Req, ReqOpts)
+                    GrpcFun = hk2func(Hookpoint),
+                    do_call(ChannName, Hookpoint, GrpcFun, Req, ReqOpts)
             end
     end.
 
@@ -287,29 +287,39 @@ match_topic_filter(_, []) ->
 match_topic_filter(TopicName, TopicFilter) ->
     lists:any(fun(F) -> emqx_topic:match(TopicName, F) end, TopicFilter).
 
--spec do_call(binary(), atom(), map(), map()) -> {ok, map()} | {error, term()}.
-do_call(ChannName, Fun, Req, ReqOpts) ->
+-spec do_call(binary(), atom(), atom(), map(), map()) -> {ok, map()} | {error, term()}.
+do_call(ChannName, Hookpoint, Fun, Req, ReqOpts) ->
     Options = ReqOpts#{channel => ChannName},
     ?SLOG(debug, #{msg => "do_call", module => ?PB_CLIENT_MOD, function => Fun,
         req => Req, options => Options}),
     case catch apply(?PB_CLIENT_MOD, Fun, [Req, Options]) of
         {ok, Resp, Metadata} ->
             ?SLOG(debug, #{msg => "do_call_ok", resp => Resp, metadata => Metadata}),
+            update_metrics(Hookpoint, ChannName, fun emqx_exhook_metrics:succeed/2),
             {ok, Resp};
         {error, {Code, Msg}, _Metadata} ->
             ?SLOG(error, #{msg => "exhook_call_error", module => ?PB_CLIENT_MOD, function => Fun,
-                req => Req, options => Options, code => Code, packet => Msg}),
+                           req => Req, options => Options, code => Code, packet => Msg}),
+            update_metrics(Hookpoint, ChannName, fun emqx_exhook_metrics:failed/2),
             {error, {Code, Msg}};
         {error, Reason} ->
             ?SLOG(error, #{msg => "exhook_call_error", module => ?PB_CLIENT_MOD, function => Fun,
-                req => Req, options => Options, reason => Reason}),
+                           req => Req, options => Options, reason => Reason}),
+            update_metrics(Hookpoint, ChannName, fun emqx_exhook_metrics:failed/2),
             {error, Reason};
         {'EXIT', {Reason, Stk}} ->
             ?SLOG(error, #{msg => "exhook_call_exception", module => ?PB_CLIENT_MOD, function => Fun,
-                req => Req, options => Options, stacktrace => Stk}),
+                           req => Req, options => Options, stacktrace => Stk}),
+            update_metrics(Hookpoint, ChannName, fun emqx_exhook_metrics:failed/2),
             {error, Reason}
     end.
 
+update_metrics(undefined, _ChannName, _Fun) ->
+    ok;
+
+update_metrics(Hookpoint, ChannName, Fun) ->
+    Fun(ChannName, Hookpoint).
+
 failed_action(#{options := Opts}) ->
     maps:get(failed_action, Opts).