diff --git a/.github/ISSUE_TEMPLATE/assets/issue-handling.png b/.github/ISSUE_TEMPLATE/assets/issue-handling.png
new file mode 100644
index 000000000..d78d79e2b
Binary files /dev/null and b/.github/ISSUE_TEMPLATE/assets/issue-handling.png differ
diff --git a/.github/ISSUE_TEMPLATE/assets/issue-handling.uml b/.github/ISSUE_TEMPLATE/assets/issue-handling.uml
new file mode 100644
index 000000000..d8fca7f95
--- /dev/null
+++ b/.github/ISSUE_TEMPLATE/assets/issue-handling.uml
@@ -0,0 +1,70 @@
+@startuml
+
+new: tag "#needs-triage"
+
+new_waiting: untag '#needs-triage'
+new_waiting: tag '#triage/wait'
+new_waiting --> accepted: pass 2nd review
+
+accepted: auto tag '#triage/accepted'
+accepted: untag '#needs-triage'
+accepted: issue is ready to be worked on
+accepted: in backlog, need planning
+
+assigned: update type tag (#support | #bug | #feature)
+assigned: tag '#triage/accepted'
+assigned: untag '#new, new_waiting'
+assigned: update assignee
+assigned: update priority
+
+InProgress: Update with link to the PR
+InProgress: Update release tag
+InProgress: Patch testing with issue reporter
+
+needs_information: tag '#triage/needs-information', notify reporter
+
+stale: untag '#triage/wait'
+stale: tag '#stale' and notify reporter
+
+closed: github close issue
+closed: converted to discussion
+
+[*]--> new: created
+
+new --> accepted: pass 1st review
+new --> closed: If the issue is a topic \nfor discussion(not for bug or support)
+new --> new_waiting: lack of info
+
+new_waiting --> stale:  7 days no updates
+stale ---> closed: 14 days no updates
+stale ---> new_waiting: updated info
+closed --> [*]
+
+accepted -down--> assigned: priority review
+
+accepted --> needs_information: need more information\n to proceeed
+needs_information --> accepted:  updates
+assigned --> InProgress: In sprint run\n or\n start to work on
+InProgress --> closed: issue is solved
+InProgress --->InProgress: More info is required from issuer reporter
+needs_information -----> stale: no updates \n after 14 days
+
+note left of new_waiting
+  next review: 5 days
+end note
+
+note right of accepted
+  using priority tag
+  - #priority/critical-urgent
+  - #priority/important-soon
+  - #priority/important-longterm
+  - #priority/backlog
+  - #priority/awaiting-more-evidence
+  using area tag
+  - #area/lb
+  - #area/acl
+  - #area/config
+  ...
+end note
+
+@enduml
diff --git a/.github/ISSUE_TEMPLATE/bug-report.md b/.github/ISSUE_TEMPLATE/bug-report.md
index 3ec513a37..825992ce8 100644
--- a/.github/ISSUE_TEMPLATE/bug-report.md
+++ b/.github/ISSUE_TEMPLATE/bug-report.md
@@ -2,14 +2,23 @@
 name: Bug Report
 about: Create a report to help us improve
 title: ''
-labels: "Support, needs-triage"
+labels: needs-triage
 
 ---
 
 <!-- Please use this template while reporting a bug and provide as much info as possible. Thanks!-->
 <!-- 请使用英文描述问题 -->
+<!-- Note, lacking of information will delay the handling of issue
+     See our github issue handling flow here:
+     https://github.com/emqx/emqx/blob/master/.github/ISSUE_TEMPLATE/assets/issue-handling.png
+-->
 
-**Environment**:
+### Subject of the issue
+Describe your issue here.
+
+### Your environment
+
+For EMQ X 4.3 or newer, please provide the log archive generated by [node_dump tool](https://github.com/emqx/emqx/blob/master/bin/node_dump) 
 
 - EMQ X version (e.g. `emqx_ctl status`): 
 - Hardware configuration (e.g. `lscpu`):
@@ -18,8 +27,13 @@ labels: "Support, needs-triage"
 - Erlang/OTP version (in case you build emqx from source code): 
 - Others:
 
-**What happened and what you expected to happen**:
+### Steps to reproduce
+Tell us how to reproduce this issue. 
 
-**How to reproduce it (as minimally and precisely as possible)**:
+### Expected behaviour
+Tell us what should happen
 
-**Anything else we need to know?**:
+### Actual behaviour
+Tell us what happens instead
+
+Missing log file can delay the handling of the issue.
diff --git a/.github/ISSUE_TEMPLATE/feature-request.md b/.github/ISSUE_TEMPLATE/feature-request.md
index 1fb5f401f..2f55bcfb8 100644
--- a/.github/ISSUE_TEMPLATE/feature-request.md
+++ b/.github/ISSUE_TEMPLATE/feature-request.md
@@ -7,6 +7,11 @@ labels: "Feature, needs-triage"
 ---
 
 <!-- Please only use this template for submitting enhancement requests -->
+<!-- Note, lacking of information will delay the handling of issue
+     See our github issue handling flow here:
+     https://github.com/emqx/emqx/blob/master/.github/ISSUE_TEMPLATE/assets/issue-handling.png
+-->
+
 
 **What would you like to be added/modified**:
 
diff --git a/.github/ISSUE_TEMPLATE/support-needed.md b/.github/ISSUE_TEMPLATE/support-needed.md
index a19299c42..49ba5a913 100644
--- a/.github/ISSUE_TEMPLATE/support-needed.md
+++ b/.github/ISSUE_TEMPLATE/support-needed.md
@@ -6,4 +6,29 @@ labels: "Support, needs-triage"
 
 ---
 
-**Please describe your problem in detail, if necessary, you can upload the log file through the attachment**:
+<!-- Note, lacking of information will delay the handling of issue
+     See our github issue handling flow here:
+     https://github.com/emqx/emqx/blob/master/.github/ISSUE_TEMPLATE/assets/issue-handling.png
+-->
+
+### Subject of the support
+Describe your issue here.
+
+Error/Warning printout if any. 
+
+### Your environment
+
+For EMQ X 4.3 or newer, please provide the log archive generated by [node_dump tool](https://github.com/emqx/emqx/blob/master/bin/node_dump) 
+
+Otherwise please provide below info:
+- EMQ X version (e.g. `emqx_ctl status`):
+- If cluster (e.g. 3 X 4Core16GB):
+- Hardware configuration (e.g. `lscpu`):
+- OS (e.g. `cat /etc/os-release`):
+- Kernel (e.g. `uname -a`):
+- Erlang/OTP version (in case you build emqx from source code): 
+- Others:
+
+### LOG File
+
+Missing log file can delay the handling of the issue.